hello, Human.

Episode 19 - Let’s Talk About AI

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Surbhi Rathore is the CEO and the co-founder of Symbl.ai, a leader in conversation intelligence. Today on the hello, Human podcast, Surbhi and host Jon Knisley talk about the latest news and future surrounding conversation intelligence. 

Conversation intelligence provides businesses with meaningful and actionable insights directly from the voice of customers as well as employees, in order to understand and predict behavior. It also allows us to measure and optimize marketing performance, detect correct call handling issues, and deliver more personalized and relevant experiences online and over the phone. Because of conversational intelligence, managers and employees can have more time to handle the analysis instead of spending all of the time gathering the data.

Talking Points:
  • Surbhi’s background and the start of Symbl.ai
  • Surbhi’s experience as a woman in AI
  • How women can get into data science
  • The difference between intelligent voice automation and conversation intelligence
  • Symbl’s approach to the market
  • Measuring conversational intelligence
  • How Symbl can be used within different industries
  • The shifting of more remote work and how that has been beneficial to Symbl
  • What is the big data problem?
  • What excites Surbhi about AI
    • Resources/Links:

    Symbol.io

    FortressIQ

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