Mike and I met when I moved recently and I was in his restaurant and I   asked my server if she knew anyone who'd like to come on my podcast to talk   about working in the service industry. She didn't hesitate to put me in touch with Mike. While a worldwide pandemic delayed things a   little, we were finally able to connect and make this happen. Mike brings us not only some good insight into server life, but also working for Cinemark which is something I learned done literally right before we recorded the podcast. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!