Nancy Marshall is known as The PR Maven(R), after having worked in public relations for 30 years. She recently published her first book called PR Works!

Secret -- timesaving technique

Hire great people and try to empower everyone. This is a long-term timesaving technique. ONWARD!

Daily habit that contributes to success

Nancy always builds her network. Connecting with others and expanding your network is an invaluable daily habit.

Could have ruined your business -- but now -- an invaluable learning experience

Nancy lost a major contract that her company held for nearly twenty years -- and Nancy tells the whole story here.

Most critical skill you think business owners need to master to be successful

“A business owner has to combine traditional relationship building methods with characteristics pertinent to the era of social media.”

Most influential lesson learned from a mentor

“Its not just making a list of a bunch of people, it’s about building truly meaningful relationships.”

Final Round -- “Breaking Down the Recipe for Success”

What systems would you go back and put into place sooner?

“I would have put an operations system in place versed in documentation and replication.”

What one strategy or “recipe” would compound into big wins for business owners?

Create templates for everything-- it’s all about brand consistency.

How to exceed expectations and add the most value?

An individual who believes in the corporate vision, the organization's system, and the long-term journey.

What strategy would you recommend new business owners focus on to best ensure success?

1. Network
2. Be grateful to others

How best to connect with Nancy:

• http://www.marshallpr.com