You know that little box on the lower bottom of the window you see that asks you if you need help on websites? Well Shayon is part of the team that keeps that online for businesses across the planet. We chat a bit about his time on-call and other topics.

Shayon is a System Engineer at Intercom. He is part of the internal infrastructure team that is responsible for Intercom's Availability, Performance, and Scalability. Outside of regular system/infra work, he has played other roles at Intercom, as an engineer on marketing team to doing product development as a Product Engineer. He takes a deep interest into operations and incident management, and attributes operations playing a major role in career growth.

Twitter: @shayonj