You don't need more training. Training is not the reason your experience stinks. Most training programs and processes are awful. But if you've had a great training program, it's still not equipped with what it takes to help you build an emotional connection with your customers. You need more contextual coaching to learn how to say "No" to a customer or to say bad news to a customer.

You don't need more training. Training is not the reason your experience stinks. Most training programs and processes are awful. But if you've had a great training program, it's still not equipped with what it takes to help you build an emotional connection with your customers. You need more contextual coaching to learn how to say "No" to a customer or to say bad news to a customer.

You don't need more training. Training is not the reason your experience stinks. Most training programs and processes are awful. But if you've had a great training program, it's still not equipped with what it takes to help you build an emotional connection with your customers. You need more contextual coaching to learn how to say "No" to a customer or to say bad news to a customer.

Episode 19 - Stop Blaming Training for your customer Service problems

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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Episode 19 - Stop Blaming Training for your customer Service problems

Episode 19 - Stop Blaming Training for your customer Service problems