Many who analyze HR and Payroll technology come away amazed with the advances in capabilities. For enterprise software industry analyst Brian Sommer, while these new tools show promise, there remain major shortcomings in the applications that force employers to develop expensive workarounds. In this Source by DailyPay podcast, Sommer covers, among other things, the danger of mismanaging new software, the pitfalls of poor customer service, and the problem with leadership succession in technology companies.