Welcome back to Belmar Bytes. In Episode 19, host Scott Billows announces a new product offering called Hypercare.

Hypercare has historically been a one-month offering added onto implementation projects to help customers successfully transition to using Salesforce. Now, Belmar is extending this offering to organizations that have been using Salesforce for some time and need a managed service to help them maximize their investment.

Scott outlines several types of organizations that Hypercare is designed for:

Organizations using Salesforce without a dedicated internal administrator often rely on an "accidental admin" who knows Salesforce but administers the system from the side of their desk.

Organizations considering further investment in Salesforce who lack an internal team to help with the next phase are prime candidates for Hypercare.

Organizations that have not yet moved to Salesforce but need help developing a roadmap, preparing for the board, or budgeting are also great candidates for Hypercare.

This episode details the three main benefits of Hypercare:

Expert advice on demand: Hypercare is sold as a flexible 30-day auto-renewing contract and provides a full complement of resources for everything from basic admin configuration to in-depth configuration and development.

Long-term continuity and support: It addresses the high cost and knowledge-loss challenges of relying on a single, full-time admin. Hypercare provides a dedicated team, ensuring no gaps in coverage.

Proactive and cost-effective: The service ensures proactive management of your Salesforce environment, handling security, system administration, and Salesforce's three major annual releases. It offers the flexibility to scale up or down at a cost often less than a full-time employee.

Ultimately, Hypercare is designed to be sector-agnostic and help organizations unlock the full value that exists within their Salesforce investment.