A woman's refusal to remove her hat which contained a four letter word got the Delta Captain to give her an ultimatum: remove the hat or get off the flight. How did that end? In addition to that, why did Southwest Airlines expand into 3 cities after losing over a billlion dollars in the third quarter?

Episode 19: Why a woman's hat ticked off a Delta Captain and almost got her kicked off the flight.

Do you know the proper way to complain if you have a bad experience with an airline? Do you know why not to drink coffee or tea on your next flight? And what do you need to know about flying with a companion or emotional support animal? This is Mark Robertson and in my new podcast, Wheels Up, I’ll be talking with iheart radio’s airline expert Jay Ratliff about things you should know…and go into some of the more unusual stories of the airline industry. Find wheels up on the iHeartRadio app or wherever you get your podcasts.

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Episode 19: Why a woman's hat ticked off a Delta Captain and almost got her kicked off the flight.

Episode 19: Why a woman's hat ticked off a Delta Captain and almost got her kicked off the flight.