In this episode of Mannered, host Sean Rhoads grabs a basket and heads down the most unpredictable aisle of them all, the grocery store. Joining him is John Rotherham, whose family has owned grocery stores for generations and who now runs Nature’s Herbs and Wellness. Together, they unpack the dos, don’ts, and downright disasters of shopping etiquette from cart corrals and checkout-line crimes to produce fumbles and those who try the five fingered discounts.

John Rotherham is an expert on creating incredible customer experiences with Nature's Herbs and Wellness.