Episode 2: “Building Bonds Beyond Check-In”

In this episode of Heartfelt Hospitality, Reese dives into the art of creating authentic connections with guests that leave a lasting impression. He shares a memorable experience from his time in hospitality when a guest from Mississippi came to check in. During the casual “check-in talk,” Reese uncovered a surprising connection: he knew the guest’s nephew who lived in Alabama. This simple discovery sparked an instant bond, making the guest feel truly at home. Reese explains how these genuine moments, rooted in shared experiences and small personal connections, can turn first-time visitors into loyal, repeat customers who feel like family.