Mary Shores is a second-generation collection agency owner, a bestselling author, and an international speaker. Her current passion in life is promoting collector training and development through The Collection Advantage online training program, which features Mary’s extensive studies into neuroscience and compassion to teach collectors how to execute high-converting, empathetic scripting.

What you’ll learn about in this episode:  There’s a shift in brand awareness and transparency, especially with the pandemic.  Learn about how companies can get the right message out there to be on the right side of change.

How changing your mindset will position your company for growth

Learn what differentiates successful debt collection companies from the rest

Learn how to cultivate the right culture, find and hire rockstars

Learn about the psychological burden of debt and how can we move forward to make sure we’re evolving our practices to meet the new normal that revolves around emotions and why we should invest in human capital.

Resources:

• Website: https://www.maryshores.com/
• Email:  [email protected]
• LinkedIn:Company http://www.midstatecollections.com/
• LinkedIn: Personal https://www.linkedin.com/in/shoresmary/

Additional Resources:

•  3 Pivots to better collections  The Biggest Secret in Collections
• Overcoming the Stigma   3 Keys to Establish Credibility in the New Normal
•  Attracting your next Rockstar  Use This to Write Your Next Collector Job Ad
• Onward Nation’s Stephen Woessner gave a good research link on this topic and I’ll share that again here for listeners  https://www.edelman.com/research/the-action-mandate-for-brands
• The Biggest Secret in Collections
• 3 Keys to Establish Credibility in the New Normal
• Use This to Write Your Next Collector Job Ad