Marty Ramos, Microsoft’s Chief Technology Officer for Retail, Consumer Products & Services, discusses with Tom Furphy & Kevin Coupe the “fire hose” of technology options available to retailers and how to prioritize among them.  Ramos says it is all about BILL - basket size, inventory, labor, loss prevention - and making sure that technology addresses one or more of these issues.  And, he talks about the retailers that are making the biggest, most innovative strides.  Plus, Tom & Kevin talk about the challenges of “the last mile."