John Benson-Smith has been in the hospitality industry for 40+ years, now a consultant, he works with a wide scope of businesses from 3 Michelin-starred restaurants to NHS hospitals, major retail brands to his local Indian. He is known for his no-BS insight on how operations can perform better.

In this episode, we dive into what customers are expecting now from hospitality and once the Coronavirus lockdown has been lifted. Similar to food allergy sufferers, will customers will return expecting a safe environment – specifically from bacteria and viruses? How can operators show positivity during this negative time, so that they are remembered as ‘one of the good ones’?