Inside the War Room: Case Studies in Crisis

Episode 2: Karen Hughes, Former Counselor to the President for President George W. Bush, on the United States’ Response to the 9/11 Terrorist Attacks


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Karen Hughes, former White House Counselor to the President for President George W. Bush, discusses leading the nation’s communications response during the September 11, 2001 terrorist attack, providing a behind-the-scenes look at the events of 9/11 and the days immediately following.   

In vivid detail, Hughes recounts the moment when she first received word that a passenger plane had crashed into the World Trade Center, how she and others made their way through a desolate downtown Washington, D.C. to the White House, and the crucial decision to brief a stunned nation on the state of the federal government. 

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Inside the War Room: Case Studies in CrisisBy BCW and Kroll