In this episode, Mr. Chapman expands on the notion of leaders as energy managers. He describes examples of leaders who use fear and how this impacts individual energy and team performance. In contrast, he discusses how everyone becomes more creative & caring when loving leadership is the guide. He explains how loving care is not just “touchy-feely” work but in fact is only effective when competence and toughness are matched with kindness & compassion. He also introduces the power of the Mother Test in evaluating staff performance. Loving leadership engages Martin Luther King’s “tough-minded - tenderhearted” approach.