The market has continued to see the extreme volatility carried over from last week, and it is likely to continue until there is more clarity around the impact of the worldwide response to the COVID-19 virus.

In this episode, we discuss the "Three Bucket" concept to manage your own emotions during stressful times. We also revisit the acronym "BEST" in more detail as a way to communicate effectively with clients who may be scared, anxious or uncertain.

This week's article review looks at the way market downturns are covered by the media, and we explore ways to minimize the emotional impact of negative news.

The Q&A section covers ways to manage client expectations and some of our key learnings from this market downturn.

A downloadable copy of the "BEST of Times" piece and a link to this week's articles are available at https://value-ability.com/episodes.