In this second episode of the Turbit Podcast, CEO Michael Tegtmeier welcomes Andrea Bilbao, Head of Customer Success, to discuss how technical expertise and human connection drive success in wind energy operations.

Andrea shares her journey from industrial engineering to renewable energy, highlighting how her passion for sustainability and problem-solving shapes Turbit's customer-first approach. The conversation explores the evolution of customer relationships in a traditionally manual industry undergoing digital transformation.

The discussion tackles real challenges faced by wind farm operators, including workforce limitations, increasing portfolio sizes, and the critical shift from reactive to proactive maintenance. Learn how customer success bridges technical expertise with relationship building to transform industry collaboration.

Key topics:

• Breaking down communication barriers between operators, OEMs, and service providers
• The balance of technical knowledge and emotional intelligence in customer success
• How AI is changing customer interactions and creating new efficiencies
• Building trust and collaboration in an industry with historically conflicting interests