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If you've been to a bank recently, then you'll know that despite several improvements in accessibility and service in recent years, most banks have a long way to go. More importantly however, although banks can't necessarily teach you about good customer service, you can question the experience your customers are having. A recent survey concluded that customer experience is going to be THE differentiator in the next 12 to 24 months between businesses that thrive, and those that barely survive. Listen in to learn more. 

www.shawncasemore.com