We discuss the strategic meaning and impact of customer and user-centricity. We delve into details about how organizations can turn related aspirations into action, and provide specific action steps individuals at any level can take to promote customer-centric behavior immediately.

We discuss the strategic meaning and impact of customer and user-centricity. We delve into details about how organizations can turn related aspirations into action, and provide specific action steps individuals at any level can take to promote customer-centric behavior immediately.

We discuss the strategic meaning and impact of customer and user-centricity. We delve into details about how organizations can turn related aspirations into action, and provide specific action steps&nbsp;individuals at any level can take to promote customer-centric behavior immediately.

Episode 2: What does it mean to be customer-centric?

Experts discuss what it takes to build and operate a world class user insight operation. We discuss user experience (UX), user research, and strategy in a series of wide-ranging conversations.

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Episode 2: What does it mean to be customer-centric?

Episode 2: What does it mean to be customer-centric?