Building Stories

Episode 20 - Erin Khan - Why Process Comes Before Technology in Construction


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“We really need to understand the essential processes before we go to just slap on some tech and hope it works.” – Erin Khan


In this episode of Building Stories - The Podcast, powered by Deep Space, we’re joined by Erin Khan, a seasoned AEC technology consultant and former National Director of Construction Solutions at Suffolk Construction. Erin shares her journey from civil engineering to leading tech-driven innovation in construction, offering a realistic view of where technology adds value and where it fails.


We discuss:

🔹 The biggest mistake contractors make when implementing technology

🔹 Why BIM adoption has been slower than expected and what’s holding companies back

🔹 How AI fits into construction workflows and why it won’t solve bad data problems

🔹 The role of mentorship and knowledge transfer as experienced workers retire

🔹 Why smaller contractors struggle with innovation and what they can do about it


Erin emphasises the importance of aligning technology with real-world site processes to ensure adoption, efficiency, and long-term success


Key Sections

From Music to Engineering – 02:24

The Gap Between Tech & Reality – 05:04

Understanding Process Before Implementing Tech – 06:44

Why BIM Adoption is Still a Struggle – 08:17

Risks, Challenges & Best Uses of AI – 17:43

The Future of Learning – 36:56

Quick Fire Round – 41:46


Building Stories is powered by Deep Space – Mission Critical Construction AI.

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Building StoriesBy Luke Johnson and Michael Clothier