Steve DiFillippo, the owner of Davio’s Northern Italian Steakhouse and author of It’s All About the Guest, discusses his brief experience working in the linen, uniform and facility services industry, as well as his deep family ties to the commercial laundry business. DiFillippo also previews his upcoming talk at TRSA’s 106th Annual Conference in Boston, shares his customer service philosophy and describes how he’s built his restaurant business from a single location to a nationwide brand. For more information on TRSA’s 106th Annual Conference, visit www.trsa.org/annualconference.