In this podcast, Neil Gomes shares his experience on how to set culture, decision making, and business priorities by focusing on passion and empathy from the perspective of the patient.  Through the process of understanding what patients want that are not expressed, his team has been wildly successful in developing custom solutions to improve quality, service, and outcomes.  Solutions that engage administrators, clinicians, and patients have enabled their health system to become a pioneer in development; creating teams, vendor alignments, and great platforms.  Neil points it that you can’t do it alone and why factors are equally important in the delivery of innovation.

https://archive.org/download/EP20NeilGomes/EP%2020%20-%20Neil%20Gomes.mp3