“Do it really well, take no shortcuts and price it so people can show up three times a week.” - Sarah McLachlann, Founder, Pilates Performance.

In this episode, CEO Elaine Carroll talks with Sarah McLachlann about turning a personal recovery story into Pilates Performance. A studio and educator brand built on classical principles, customer care, and smart systems. We cover accessibility over exclusivity, planning for scale, and simple daily habits busy leaders can actually keep.

Highlights:

Origin: from chronic pain to a practice that heals and performs.

Access > luxury: price for frequency to drive real results.

Principles first: keep the classical Pilates foundation intact.

Customer-first ops: pick up the phone; personalise over templates.

Work on the business: plan staff, space, and systems before demand spikes.

Founder stamina: pace yourself; movement as a non-negotiable.

Desk survival kit: sit right, move often; 10-minute AM/PM routines that stick.

For would-be owners: decide early-a job you love or a business that can scale?

Tune in for practical, human advice on building a wellness brand that retains clients, protects the founder, and grows on purpose.