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Episode 21 - Defining Success For Creative Operation Teams and Creating a Culture of Trust and Confidence with Stephen Gates
Highlight Quotes
STEPHEN: Overcome anxiety that operations leaders must have all the answers
"The biggest thing you need is a plan, not necessarily the answer because I think a lot of leaders in that place, feel like I need to have it all figured out. I need to be able to understand what this is. That's not the way we solve problems."
STEPHEN: Connecting operations concerns with the bigger picture
"You're always going to have two very different perspectives. Upstream executives, marketing, things like that, they're going to care about the bigger picture, the bigger brand, they want consistency, they want whenever I go into a social media platform and I type in our brand and I see all of those distributed different locations, that this all looks like one company."
"But I think the downstream, whenever I talk to an automotive dealer, a hotel, they have very immediate, very close in problems. And so I think one is definitely making sure you're doing education with the downstream with those sort of markets so that they're sure that they understand what the impact is, why this matters, that there's a bigger picture."
Get in touch with Stephen:
LinkedIn | Website
Connect with Kevin and find out more about his work:
Kevin Groome | Pica9 | Pica9.com
Manage and scale your distributed brand with Pica9, the brand-to-local marketing platform that helps by providing consistent branding and localized experiences across every location.
BOOK A DEMO NOW!
View all episodes
By Kevin GroomeHighlight Quotes
STEPHEN: Overcome anxiety that operations leaders must have all the answers
"The biggest thing you need is a plan, not necessarily the answer because I think a lot of leaders in that place, feel like I need to have it all figured out. I need to be able to understand what this is. That's not the way we solve problems."
STEPHEN: Connecting operations concerns with the bigger picture
"You're always going to have two very different perspectives. Upstream executives, marketing, things like that, they're going to care about the bigger picture, the bigger brand, they want consistency, they want whenever I go into a social media platform and I type in our brand and I see all of those distributed different locations, that this all looks like one company."
"But I think the downstream, whenever I talk to an automotive dealer, a hotel, they have very immediate, very close in problems. And so I think one is definitely making sure you're doing education with the downstream with those sort of markets so that they're sure that they understand what the impact is, why this matters, that there's a bigger picture."
Get in touch with Stephen:
LinkedIn | Website
Connect with Kevin and find out more about his work:
Kevin Groome | Pica9 | Pica9.com
Manage and scale your distributed brand with Pica9, the brand-to-local marketing platform that helps by providing consistent branding and localized experiences across every location.
BOOK A DEMO NOW!