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It's our tendency to want to swoop out of the sky like Superman and solve everyone's problems before we understand what the problem is. We simply don't listen. As the American Indian proverb goes, "Listen, or thy tongue will make thee deaf."
The key to communication can be summed up in one sentence: Seek first to understand, then to be understood. In other words, listen first, talk second.
It's our tendency to want to swoop out of the sky like Superman and solve everyone's problems before we understand what the problem is. We simply don't listen. As the American Indian proverb goes, "Listen, or thy tongue will make thee deaf."
The key to communication can be summed up in one sentence: Seek first to understand, then to be understood. In other words, listen first, talk second.