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Episode 21: Process before tool?
ITSM tool vendors claim “ITIL compliance”, so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In […]
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By Service Catalyst: Building Effective IT OrganizationsITSM tool vendors claim “ITIL compliance”, so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In […]