There's nothing worse than a manager or an official who's incapable of saying, "I'm sorry. I screwed up." Dag Hammarskjöld offers us an excellent example. When it was time for a victory lap, he credited his entire team. If something hit the fan, however, he took responsibility openly. No blame games. 

If you are running a company, a department, a branch, an office, etc., you must know how to take responsibility in a way that counts.

Sara's award-winning biography of Dag can be found here: https://www.amazon.com/Decoding-Unicorn-New-Look-Hammarskj%C3%B6ld-ebook/dp/B0DSCS5PZT

#DagHammarskjöld #responsibility #accountability #businessethics #customercare #decodingtheunicorn