Carolyn and Seth continue their overview of CompTIA's IT Industry Outlook 2025 report by lookin at the big issues facing IT channel firms in the new year. Channel firms feel very positive about their prospects, driven largely by the expectation that they will reach new customer segments. This expansion will require more growth in areas that have been priorities in the past, such as marketing and internal efficiency. While customer relations and business processes will tend to be focal points, channel firms also need to invest in the same technical training as every other industry in order to remain competitive.

IT Industry Outlook 2025: https://www.comptia.org/content/research/it-industry-trends-analysis