Today's podcast goes back to thoughts I've been providing for many months now. Genuinely convinced that airlines have to set up new KPIs, that truly reflect customer satisfaction.

Enjoy, and let me know your thoughts.

Find out more on our blog: www.id1.de/blog   
Sign-up for our weekly newsletter: https://mailchi.mp/id1.de/id1weekly

Today's podcast goes back to thoughts I've been providing for many months now. Genuinely convinced that airlines have to set up new KPIs, that truly reflect customer satisfaction. Enjoy, and let me know your thoughts. Find out more on our blog: www.id1.de/blog Sign-up for our weekly newsletter: https://mailchi.mp/id1.de/id1weekly

Episode 213: Forget Punctuality — It's all about the passenger, stupid!

Probably the best podcast about airlines, technology, aviation, and innovations in the history of mankind.
www.id1.de

Technology

Probably the best podcast about airlines, technology, aviation, and innovations in the history of mankind. www.id1.de

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Episode 213: Forget Punctuality — It's all about the passenger, stupid!

Episode 213: Forget Punctuality — It's all about the passenger, stupid!