In this episode, I break down how to make tough conversations easier by building trust, adapting to conflict styles, and using simple frameworks that keep feedback factual and fair. I also share practical phrases, a clear prep checklist, and a reframe that turns calling out into calling up. Here are the key takeaways:

• building relational equity to create trust for hard talks
• reading conflict styles: accommodate, assert, analyze
• adapting tone, pacing, and content to their motive
• preparing with clarity, composure, compassion, and curiosity
• using the SBI framework: situation, behavior, impact
• pairing facts with empathy to reduce defensiveness
• calling up versus calling out to inspire growth
• recap and a reflection prompt to start your next conversation

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