It takes more than enterprise resource planning systems and buzzword-friendly technologies like “artificial intelligence” and “machine learning” to create an agile supply chain, according to Klaus Imping, CEO of mSE Solutions, a global management consulting firm. While these enabling layers are important, you also need to focus on how to change processes and integrate roles and responsibilities into a faster-reacting model. In this episode of The Agile Supply Chain Podcast, Imping shares practical advice on how to achieve greater agility and outside-in patient-centricity in your supply chain organization.

• It’s important to avoid the trap believing that having an agile supply chain means having freedom to do anything and everything. Agility requires a great deal of structure in the form of stable and standardized processes.
• Patient-centricity starts with thinking in a demand-driven manner.
• Many companies believe that if they simply standardize their ERP, they have checked the box for agility. But the process of creating a truly agile and patient-centric supply chain is far more complex and requires sophisticated decision support.