In this week's episode we are speaking with Marion Ellis from Love Surveying.

Across the three parts we discuss relatability and approachability and how these can be the keys to a successful surveying business.

Marion has over 20 years of experience in the residential property sector and has seen the profession from every side with a focus in much of her career on customer complaints and claims.

In Part 1 of this episode we're looking at how being relatable and approachable can help you prevent claims. We discuss:

🏡 The importance of understanding  the home buying and selling process

👩‍🏫 Marion's experience of transitioning from corporate to coaching

☎️ How approachability and relatability result in better communication

😱 The challenges and fears of surveyors

🙋 The importance of asking questions and seeking help

😡 Understanding a complaint is usually due to a number of issues

👂 The importance of empathy and understanding when dealing with complaints