This week, Kathleen is joined by Melissa Swift. Melissa currently leads Transformation Solutions in North America for Mercer, one of the largest human resources consulting firms in the world. She’s also the author of the new book, Work Here Now: Think Like a Human and Build a Powerhouse Workplace. In part one, Melissa shares how she was inspired to help companies transform, the difference between a transformational and a transactional leader, and why every leader should try to learn improv.