Grab your hat, saddle up and hold on tight - cause this episode will buck you if you're not ready. A few weeks ago we recorded an episode with customer service expert and new best friend, Rootin’ Tootin’ Trouble Shootin’ Jimmy. This guy is a legend. We quick pitched him. Ran customer service role playing scenarios. And dunked not one, but two app games. There is a learning lesson basically every other sentence, so don't be afraid to listen twice...

As always, be sure to connect with Pitchard Nixon on LinkedIn and checkout ReturnOnDisruption.com to stay up to date and share the podcast! Looking forward to circling back and reconnecting offline soon!