In this episode of the Glowing Older podcast, host NancyGriffin interviews Erin Thompson, founder of Aspire for More and co-founder of The Mentoring Company. They discuss the importance of leadership in senior living, the challenges of navigating change in the industry, and the critical role of supporting caregivers. Aaron shares insights from his extensive experience in senior living, emphasizing the need for strong leadership to enhance resident experiences and the importance of personal growth for caregivers. The conversation also covers practical advice for families seeking the right senior living community and the emotional complexities involved in caregiving.

About Erin

With over 20 years of experience in the Senior Living Industry, Erin Thompson has built a legacy of turning struggling communities into thriving places to live and work. As a former Executive Director, she led teams to record breaking occupancy, near-perfect survey scores, and award winning workplace cultures—earning her communities the Great Place to Work distinction two years in a row.

Now, as the Founder of The Mentoring Company and Aspire for More with Erin, Erin is on a mission to mentor, motivate, and equip the next generation of senior living leaders. Through her executive coaching, leadership courses, cohort programs, and national leadership community, she helps new and emerging leaders own their story, develop their leadership voice, and create environments where both residents and teams thrive.

She is also the host of the Aspire for More with Erin Podcast, where she shares real-life leadership insights, industry expertise, and conversations with top thought leaders in senior living. Her approach is simple: Great leaders create great communities. When leaders grow, communities flourish, retention improves, and resident experiences are elevated.

Key Takeaways 

• Leadership is crucial for creating a positive resident experience in a senior living community. A strong leader doesn't just operate the community, they shape the environment and culture.
• Staff turnover is a detriment to tech adoption and stops the innovative changes inside of a community.
• Finding the right senior living community requires understanding individual needs. What is most important? Survey scores matter, but they are not the “end all be all.”
• Sometimes being home alone is not the best option. The desire to be in control can override every system of rational thinking.