In this episode, Cody and Meagan dive into the powerful world of micro-moments—those small, often overlooked guest interactions that can build lasting loyalty and boost your property’s reputation.

🔹 Segment 1: What the Heck is a Micro-Moment?
Discover what micro-moments really are and why they matter more than ever in hospitality.

🔹 Segment 2: Stories from Real Properties
Cody and Meagan share inspiring examples of micro-moments that made a huge impact on guests and businesses.

🔹 Segment 3: Where Micro-Moments Come From
Understand the origins of these meaningful moments and how your team can spot opportunities to create them.

🔹 Segment 4: How to Implement Micro-Moments Today
Practical tips and strategies you can start using right now to elevate your guest experience and build stronger loyalty.

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