Research has shown it can take 17 to 21 times of reinforcement to make a new behavior a habit.

Rod and Brian interview Kris Paquin, CVP Finance & Sales Support at Yamaha Corporation of America. In this role she has responsibilities for IT, Finance, Operations, Legal and Compliance. Kris shares how small things such as clarifying, listening, learning, and observing can generate high employee engagement and improved performance.

Whiteboard Notes:

Reflection Questions:

1. Have you established clear behavioral competencies on how things are to be done?
2. Are you tolerating any behaviors that ultimately are hurting performance and culture?#17 Recognize What You Want More Of
3. Are you creating a safe space where people can trust they can get help? How do you know?#18 Strong Relationships Drive High-Performing Cultures
4. What might you not be learning from your employees because you are too busy?
5. What are you doing to take care of yourself – so you can be your BEST for others?