In this episode of the Customer Strategy Podcast, I'm talking with Wayne McCulloch who is the author of the brand new book: The 7 Pillars of Customer Success.

This book is a blueprint for how to build a world-class Customer Success organization and should be read by every Customer Success professional.

Wayne does a brilliant job of distilling his vast Customer Success experience from companies like IBM, Salesforce, Looker and his current role running all Customer Success for Google Cloud.

To get a copy of The 7 Pillars of Customer Success, visit CSPillars.com