Having a business for more than two decades, Elizabeth and David are normalizing difficult situations in business and discussing the good that can come from experiencing them. We all receive negative feedback and encounter dissatisfied customers every now and again, but how you respond to them is what can either keep you stuck, or help you grow as a business owner. 

If you choose to focus consciously or subconsciously on the one negative experience, giving it a lot of attention and energy, it can dilute all of the other beautiful experiences and happy clients you have far more of. In this conversation, Elizabeth and David encourage you to take a pause, think through how you want to respond and realize that we all just want to be seen and heard. If you go into a difficult situation with this in mind, what could come from it is more understanding and change for the better.