This week my guest is Dr. James Merlino, President of the Association for the Patient Experience. We cover Dr. Merlino's journey to medicine as well as why a bad hospital experience helped shape his career path. We also cover the Association for the Patient Experience, its mission, my initial reaction to the Association, and why constructive criticism is a crucial component of any organization. Enjoy!

You can learn more about the Association for the Patient Experience at patient-experience.org, or by contacting [email protected].

Run Time - 25:11

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