We’ve all been watching the success of Chili’s lately - even during these crazy challenging times! Want to know Brinker President/CEO Kevin Hochman’s secret sauce? It’s pretty simple… literally!

“Ruthless simplification” is Kevin’s mantra that runs through all aspects of the business –

· Menu reduction (cutting the menu by 25% in the last 2 years)

· Training procedures (did they really need to be counting all the shrimp? - a great story)

· Communication (sharing the why’s of key decisions)

All while supporting each other and the guest… brilliant!

He shares countless back-to-basic stories that lead to a better Guest experience, and it all adds up to a business that’s on fire!