If you’re in healthcare, you understand the range of healthcare literacy among our patients. However, healthcare literacy is not the entire story. The experience of actually being in a healthcare facility accounts for a large portion of a person’s healthcare perspective. 

Could you imagine entering a facility expecting to discuss your concerns and be heard? But instead, you are met with an impersonal environment where your worries are downplayed. Or if no one took the time to explain what procedures you would be undergoing that day? It’s a truly terrifying experience, yet many people have these exact interactions.

 In this episode, Dr. Burriesci recounts her personal experience with an appointment and describes what it felt like being on the other side of the table.  She explains the importance of basic communication and its impact on patient care. Our words can enhance the patient experience, calm the nervous system, and improves patient outcomes. Healthcare can be a fast-paced, scary experience, but we can help guide the process and take the fear out of the experience.  We can either add to the ever-surmounting anxiety or we can change the entire trajectory for the better by taking an extra moment to lessen the anxiety for our patients and bring the human aspect back into our approach.

In this episode:

• Discuss a current personal experience in healthcare
• The basics of communication
• Importance of identifying yourself
• Help calm the nervous system with an explanation of the plan
• Build trust and rapport.
• Tips to prep for your next appt.

If anyone is looking for an EMR system for their business, I highly recommend Jane. It is super easy to use, highly customizable and has great integrations for easy payment.

Go to: jane.app/payments

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Text at 913-308-4494