7:11 the problem with NPS is that it is antiquated. 8:00 Lack of imagination. Ingenuity is lagging behind: you already know your customer better than you think. 9:10 do you have a loyalty card? 9:27 I have no fucking idea what it does<--hilarious 9:45 If you pay for loyalty, you consider customers prostitutes?<---YES! 10:12 - i have never sent any of my friends an NPS survey

7:11 the problem with NPS is that it is antiquated. 8:00 Lack of imagination. Ingenuity is lagging behind: you already know your customer better than you think. 9:10 do you have a loyalty card? 9:27 I have no fucking idea what it does&lt;--hilarious 9:45 If you pay for loyalty, you consider customers prostitutes?&lt;---YES! 10:12 - i have never sent any of my friends an NPS survey

Episode 26 -  "You Must Consider Your Customers Whores" w Jamie Ham

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

Share Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham

Sign up to save your podcasts

Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham

Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham