In this episode, we speak with Darcy Doty, Vice President, Motor Vehicle Administration Operations and Customer Experience, about her work and new initiatives at AAMVA to develop standards, best practices, and guidelines for agency operations, customer service, and management to support service delivery and optimal agency operations.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.