Watch this interview as Jen Jackson, SVP of Customer Service at Litmos, and Michael Rochelle, Chief Strategy Officer and Principal Analyst at Brandon Hall Group™, discuss the pivotal role that reskilling and upskilling plays in building the best customer experience teams.

Watch this interview as Jen Jackson, SVP of Customer Service at Litmos, and Michael Rochelle, Chief Strategy Officer and Principal Analyst at Brandon Hall Group™, discuss the pivotal role that reskilling and upskilling plays in building the best customer experience teams.

Watch this interview as Jen Jackson, SVP of Customer Service at Litmos, and Michael Rochelle, Chief Strategy Officer and Principal Analyst at Brandon Hall Group™, discuss the pivotal role that reskilling and upskilling plays in building the best customer experience teams.

Episode 269: Reskilling & Upskilling CX Teams: A Vital Role

HCMx Radio is the only podcast in the human capital management arena that features current market research and industry leaders that are driving innovation, modeling business success and enabling competitive performance into each episode. This podcast is produced by independent HCM research and analyst firm, Brandon Hall Group. It is hosted by Rachel Cooke, Michael Rochelle, Mike Cooke and Brandon Hall Group's Analyst Team.

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Episode 269: Reskilling & Upskilling CX Teams: A Vital Role

Episode 269: Reskilling & Upskilling CX Teams: A Vital Role