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Episode 27 - 5 Tips for New General Managers and Leaders
Hi and Hello Evolved Leaders! Your host TK here! Today's episode contains 5 tips for New General Managers and Leaders coming into the restaurant industry!
Join our community of Evolved Leaders here:
https://www.facebook.com/groups/restaurantleadershipevolution
Talk to me on Twitter: @YourHostTK
Email me: [email protected]
https://evolvedleadershipcoaching.com/
Show notes here:
5 Tips for a
new General Manager
1.
Approaching a new team
a.
Hold an all-employee meeting to establish the
lines in the sand.
b.
Hold and establish a regular manager meeting
with all managers.
c.
Have a conversation with every team member one
on one.
d.
Understand their past trauma and what they
disliked most about previous management
i.
Think of it as adopting a dog who was beaten by
their previous owner. It takes time and care and establishment of boundaries.
e.
Identify your key operators in an ABC list
i.
What is an ABC list?
2.
Understanding the workload you’re about to face
a.
3-month turnaround period – it can be
demotivating at times but the curve begins to peak at the 3 month spot
b.
You will have to analyze and undo some of the
bad habits prev. management instilled.
c.
You will be communicating constantly. Don’t stay
quiet. Talk, delegate, and establish the norm.
3.
Do an extensive analysis on the current state of
the restaurant – be strategic
a.
Establish what “normal” looks like.
b.
Take note of:
i.
Cleanliness
ii.
Operations
iii.
Profitability
iv.
Staffing and Training
v.
Systems
vi.
Repair and Maintenance
vii.
Current Guest satisfaction
c.
Ensure you have logins to all systems you’ll
need
4.
Build a daily routine.
a.
Routines are the backbone of great operations.
b.
Write down what routine you need to do to be successful.
i.
This can only be done after analysis.
c.
Have 1 week, 2 week, 4 week, and 8 week goals
written and broken down into bite-sized chunks
i.
It can be overwhelming. Taking over a new
restaurant is just like eating an elephant. You have to do it one bite at a
time.
5.
Have Fun
a.
One of the most overlooked tips is to have fun.
Whether you are a new leader, or an existing leader, you chose this profession
for a reason. Find ways to make your day enjoyable.
b.
Have a contest, pot luck, or even maybe a raffle
drawing.
c.
Your team is your new family. Treat them with
care and understanding. If you find yourself not having fun, take a step back,
analyze, and plan to get out of the funk
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By TK
5
22 ratings
Hi and Hello Evolved Leaders! Your host TK here! Today's episode contains 5 tips for New General Managers and Leaders coming into the restaurant industry!
Join our community of Evolved Leaders here:
https://www.facebook.com/groups/restaurantleadershipevolution
Talk to me on Twitter: @YourHostTK
Email me: [email protected]
https://evolvedleadershipcoaching.com/
Show notes here:
5 Tips for a
new General Manager
1.
Approaching a new team
a.
Hold an all-employee meeting to establish the
lines in the sand.
b.
Hold and establish a regular manager meeting
with all managers.
c.
Have a conversation with every team member one
on one.
d.
Understand their past trauma and what they
disliked most about previous management
i.
Think of it as adopting a dog who was beaten by
their previous owner. It takes time and care and establishment of boundaries.
e.
Identify your key operators in an ABC list
i.
What is an ABC list?
2.
Understanding the workload you’re about to face
a.
3-month turnaround period – it can be
demotivating at times but the curve begins to peak at the 3 month spot
b.
You will have to analyze and undo some of the
bad habits prev. management instilled.
c.
You will be communicating constantly. Don’t stay
quiet. Talk, delegate, and establish the norm.
3.
Do an extensive analysis on the current state of
the restaurant – be strategic
a.
Establish what “normal” looks like.
b.
Take note of:
i.
Cleanliness
ii.
Operations
iii.
Profitability
iv.
Staffing and Training
v.
Systems
vi.
Repair and Maintenance
vii.
Current Guest satisfaction
c.
Ensure you have logins to all systems you’ll
need
4.
Build a daily routine.
a.
Routines are the backbone of great operations.
b.
Write down what routine you need to do to be successful.
i.
This can only be done after analysis.
c.
Have 1 week, 2 week, 4 week, and 8 week goals
written and broken down into bite-sized chunks
i.
It can be overwhelming. Taking over a new
restaurant is just like eating an elephant. You have to do it one bite at a
time.
5.
Have Fun
a.
One of the most overlooked tips is to have fun.
Whether you are a new leader, or an existing leader, you chose this profession
for a reason. Find ways to make your day enjoyable.
b.
Have a contest, pot luck, or even maybe a raffle
drawing.
c.
Your team is your new family. Treat them with
care and understanding. If you find yourself not having fun, take a step back,
analyze, and plan to get out of the funk