In this episode of the Veterinary Ledger Podcast, Jharid and Meghan interview Kristen Norris, a longtime veterinary practice manager. Kristen shares her unconventional journey from studying wildlife and fishery science to becoming a central figure in veterinary practice management. She discusses the importance of creating growth opportunities within the practice to retain staff and the significant expansion her practice is undergoing, moving from a 1,500-square-foot facility to a 20,000-square-foot comprehensive center. Kristen also emphasizes the value of hands-on training for veterinary students and the challenges of managing a large veterinary facility. The episode highlights Kristen's dedication to continuous learning and her commitment to fostering a supportive and growth-oriented practice environment.