Adriaan Bester has a clear eye and a steady hand, in a business that provides a service as old as time. His insight, compassion and sensitivity is perfectly suited to this culturally diverse country, steeped in traditional rites and rituals about death and dying. Yet Adriaan is an innovator, unafraid to introduce new technologies and new options for people who have lost a loved one. His experience is unique - and he relates it with kindness and warmth.