In this episode, the host Bonnie Schutz discusses the challenges that can arise when delegation goes wrong. She shares a personal story about promoting a long-time team member to a management role, only to face issues with inconsistent work quality and having to eventually let the person go. Bonnie provides advice on how to identify signs of problematic delegation, ways to try and fix the issues before termination, and tips for professionally handling the transition when it's time to part ways with an underperforming team member.