This week on Dental Central we speak to the manager of the Community Relations team at ADAVB, Dr Eryn Agnew. We talk to Eryn about:

• Why she decided to become a dentist, and then train as a specialist periodontist.
• How she became involved in the Community Relations team.
• The role of a Community Relations Officer (CRO) and the support they provide to members.
• Some of the common issues that arise when managing patient complaints.
• Key tips to minimise risk.
• The important partnership with ADAVB and Guild Insurance.

For more information on Guild Insurance, go to www.guildinsurance.com.au/dentists

And don’t forget to go back and listen to some of our previous episodes.